Uptown Stitch (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website (uptownstitchoakland.com), use our services, or interact with us in other ways.
By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our site and services.

1. Information We Collect
We may collect the following categories of information:
• Personal Information: Name, email address, phone number, billing/shipping address, account login details, and payment information.
• Transactional Information: Records of products/services purchased, order history, and billing data.
• Technical & Usage Information: IP address, browser type, device identifiers, cookies, log files, and usage patterns on our website.
• Communications: Information you provide when contacting us by phone, email, chat, or social media.
• Class Enrollment & Custom Orders: Information collected when registering for sewing classes, submitting custom tailoring or printing orders, or uploading design files.

2. How We Use Your Information
We use your information for:
• Providing tailoring, printing, embroidery, classes, and related services.
• Processing and fulfilling orders, including shipping and payments.
• Communicating with you regarding orders, services, or inquiries.
• Sending marketing materials, promotions, and offers (with opt-out options).
• Personalizing your website experience.
• Compliance with legal and regulatory obligations.
• Improving our website, services, and customer experience.

3. Legal Basis for Processing (for GDPR Users)
For users in the European Economic Area (EEA) or other jurisdictions with privacy laws, we rely on:
• Consent: For marketing communications and optional services.
• Contract: To provide services you request (e.g., tailoring, classes).
• Legal Obligation: To comply with tax, accounting, and regulatory duties.
• Legitimate Interests: To improve services, prevent fraud, and secure systems.

4. Sharing and Disclosure
We do not sell your personal information. We may share your data with:
• Service Providers: Payment processors, delivery/courier services, IT hosting, scheduling, and analytics providers.
• Business Transfers: If Uptown Stitch undergoes a merger, acquisition, or sale of assets.
• Legal Requirements: Where required by law, legal process, or governmental request.
• Consent: When you explicitly agree to data sharing (e.g., testimonials, collaborations).

5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Remember user preferences.
• Analyze traffic and improve site performance.
• Deliver targeted advertising.
You may disable cookies via your browser settings, but certain features may not function properly.

6. Your Privacy Rights
Depending on your location, you may have the following rights:
• United States (CCPA/CPRA – California):
₋ Right to know what personal data we collect.
₋ Right to request deletion of your data.
₋ Right to opt out of sale/sharing of data.
₋ Right to non-discrimination for exercising rights.
• European Union/EEA (GDPR):
₋ Right to access, correct, or delete your data.
₋ Right to restrict or object to processing.
₋ Right to data portability.
₋ Right to withdraw consent.
To exercise rights, contact us at [email protected]

7. Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Data Security
We use administrative, technical, and physical safeguards to protect your personal information. However, no system or transmission is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy
Our website and services are not directed to children under 13 (or under 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe we have collected information about a child, please contact us.

10. International Users
If you access our site outside the United States, please note that your data may be transferred to and processed in countries that may not offer the same protections. We will take steps to ensure your information is treated securely.

11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.

12. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. We encourage you to review it periodically.

13. Contact Us
If you have questions about this Privacy Policy or your data, please contact us at: