Welcome to Uptown Stitch! These Terms and Conditions (“Terms”) govern your use of our website www.uptownstitchoakland.com, services, and online store (collectively, the “Site”). Please read these Terms carefully before using the Site. By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1. About Uptown Stitch
Uptown Stitch Oakland (“Company,” “we,” “our,” or “us”) provides tailoring, embroidery, printing (DTF), sewing classes, gift shop merchandise, and related services both online and in person.

2. Eligibility
By using our Site, you confirm that you are:
• At least 18 years old (or accessing with parental/guardian consent).
• Legally able to enter into binding contracts.

3. Use of the Site
You agree to use our Site only for lawful purposes. You may not:
• Use the Site to transmit harmful or malicious code.
• Interfere with the Site’s functionality or security.
• Reproduce, copy, sell, or exploit any portion of the Site without our written consent.
We reserve the right to suspend or terminate access for any user who violates these Terms.

4. Orders, Payments, and Services
• Orders: When you place an order (online or in-store), you agree to provide accurate, complete, and current information.
• Pricing: Prices are displayed in US dollars (USD) unless stated otherwise. We reserve the right to change prices at any time without prior notice.
• Payments: We accept credit/debit cards, Venmo, and other payment methods as displayed on the Site. Payments must be made in full before services/products are provided.
• Turnaround Times: Tailoring and printing orders are processed on a first-come-first-served basis (standard turnaround is 7–10 business days, with rush services available at an additional fee).
• Shipping: Customers are responsible for providing correct delivery addresses. Uptown Stitch is not liable for delays caused by carriers.

5. Sewing Classes & Workshops
• Bookings is on a first-come-first-served basis and subject to availability.
• Class fees must be paid in advance to secure your spot.
• Cancellation by Uptown Stitch will result in a full refund or rescheduling. 
• Cancellation by students must be made at a minimum of two (2) hours in advance; otherwise, no refund will be granted. 
• Cancellation by students: refunds may be provided with at least 72 hours’ notice; otherwise, credits may be issued at our discretion.
• We reserve the right to deny bookings for disruptive behavior.

6. Returns, Refunds, and Exchanges
• Custom Orders (for example, tailoring, embroidery, printing, wood engraving): Non-refundable once work has begun, except in cases of defect or error on our part.
• Shoes/Repairs: Due to the nature of services, these are final sale unless faulty workmanship is proven.

7. Intellectual Property
All content on the Site — including text, logos, graphics, designs, and images — is owned by Uptown Stitch or licensed to us. You may not copy, reproduce, or use our intellectual property without express written permission.

8. Privacy
Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and safeguard your information.

9. Disclaimer of Warranties
Our Site, products, and services are provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee that:
• The Site will always be available or error-free.
• Products or services will meet your expectations.

10. Limitation of Liability
To the maximum extent permitted by law, Uptown Stitch and its owners, employees, and affiliates will not be liable for any damages (including lost profits, indirect, incidental, or consequential damages) arising from your use of the Site, services, or products.

11. Indemnification
You agree to indemnify and hold harmless Uptown Stitch, its affiliates, and employees against any claims, damages, or expenses arising out of your use of the Site, your violation of these Terms, or infringement of third-party rights.

12. Governing Law
These Terms shall be governed by and construed under the laws of the State of Florida, United States, without regard to conflict of law rules.

13. Dispute Resolution
In the event of a dispute, you agree to first contact us to seek resolution. If unresolved, disputes will be handled through mediation or arbitration in Orange County, Florida, unless otherwise required by law.

14. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting to this page. Continued use of the Site after changes constitutes acceptance of the new Terms.

15. Contact Us
If you have questions about these Terms, please contact us: